Frequently asked questions

• How to set Google Authenticator (2FA)?

  1. Go to your [Account] page.

  2. Click on [Google Authenticator]

  

  3. Download Google Authenticator on Play Store or App Store. (if downloaded, skip this part)
  Play Store: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en

  App Store: https://apps.apple.com/us/app/google-authenticator/id388497605

  

  4. On P2B you will see a QR code or code.

  

  5. In your device, open Google Authenticator and click the plus button. After choosing a code or QR code, type a code or scan via the camera QR code.

  

  6. In your Google Authenticator app will appear next: p2b (your email). That will be your 2FA on P2B.

  7. On P2B click the [Next] button.

  

  8. Type your password and 2FA Code and click the [Submit] button.

  

   

  Now your account is secured and you can use API.

• I didn’t receive the verification code to sign in

  If you didn't receive a verification email, try to do next: 

  1. Check your spam folder for the email with the verification code 
     
     
  2. Whitelist the email address do-not-reply@p2pb2b.com and try again

  Instructions on how to whitelist different emails.

  Gmail: https://support.google.com/a/answer/60752?hl=en

  Outlook: https://support.microsoft.com/en-us/office/add-recipients-of-my-email-messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce

  Yahoo: https://help.yahoo.com/kb/new-mail-for-desktop/sln28140.html

  Proton: https://proton.me/support/spam-filtering

   

  If you’ve tried both of these steps and you still haven’t received the verification email, please send us a support request from the email address you registered with us, and include as many details as possible, including your order ID. Please note you can expect to hear back from us within 24 hours.

• I've lost my 2FA. What should I do?

  You need to contact us:

  1) Write to support@p2pb2b.com

  2) Submit request - https://p2pb2b.zendesk.com/hc/en-us/requests/new

  3) Write to P2B Telegram Support Bot - https://t.me/p2b_support_bot

   

  We will need for 2FA reset next: 

  1. Up-to-date photos of the document used to pass KYC verification. (If you've completed KYC)

  2. Your selfie where you are holding the same document and a note with the current date and "P2B" words. (If you've completed KYC)

  3. Screenshot of your transactions to P2B (from your external personal wallet used for P2B deposits) or at least the hash of the transaction. (If you have it)

   

• I forgot my password. What should I do?

  You can reset your password here: https://p2pb2b.com/forgot-password/
  
  1. You need to type your P2B account (email).

  

  2. When you've typed your email, click Reset Password.

  3. Check your email inbox, find the "Reset Password Notification" email from P2B.

  

  4. Click the "Reset password" button or use link below

  5. You will redirected to password reset page, enter your account (email) and new password.

  

   

  • Your password must contain at least 8 characters, including one uppercase letter (A; B), one lowercase letter (a; b), one number (1, 2, 3), and a special character ( !@#$%^&*() ).
• How to Complete Identity Verification (KYC)?

  Once you've registred account, you can only browse P2B website and join IDO.

  In order to be able deposit, trade on markets, withdraw up to 2000$ equivalent, participate on IEO, join Events (Trading Competion, Holding Competion, etc), you need to complete registration.

  If you need to increase withdraw limits, you need to complete identity verification.

   

  Complete registration - in this process, you're applying your personal information such as Name, Date of Birth, Residence Country and Citizenship country.
  
  Identity Verification - this process is available after you've completed registration and attempted to withdraw more than 2000 USD or equivalent in tokens. Identity verification includes such steps as applying address, photos of your documents and a selfie.

   

  How can I complete registration on the P2B website?

  

  Then, click [Verifications].

  

  How to complete registration on P2B website?

  On verifications page, click on the "Complete Registration" button.

  

  You will see a short form, which you can fill with your personal information and click the "Apply" button.

  Your residence country and citizenship country can differ.

  

  After that, you will see updated page with your personal information and what your account allowed to do.
  With completed registation you can do everything on exchange, but your withdrawal will be limited up to 2000 USD in equivalent per day.

  
  
  

  How can I complete verification on the P2B website?

  Notice that verification is available only if you try to withdraw more than 2000 USDT or equivalent in tokens.

  

   

  Once you click the "Complete Verification" button, you will be redirected to the verifications page and able to complete the verification on P2B.

  To complete verification, you will need to fill in some of your personal information, such as City, Street, and ZIP.

  

   

  After that, you will need select your document and attach photos of your documents. You can upload it or you can take a photo of it.

  Notice: from Nigerian citizen we cannon't accept National Identification Number Slip (NINS), please use Digital NIN Slip or National Identity Card as ID Card

  

  Also, you will need to take a selfie, you can't upload it, so you need to take a photo on the website.

  

  Once you've done verification, you will see that Verification in Process. It can take up to 2 days and you will receive an notification once your verification is approved or disapproved.

  
  
  

   

  If your verification is successful, you will receive a letter from P2B via email and on the "Verifications" page you will see that verification is completed. 

  From that moment, your account will have no limits.

  

   

  If your verification is unsuccessful, you will receive a letter from P2B with the reason why it was unsuccessful and on the "Verifications" page you can complete it again.

   

  

   

   

   

   

• How to Deposit Crypto to P2B?

  If you own crypto on other platforms or wallets, you can transfer them to P2B for trading, earning, purchases, etc.
  
  How to deposit crypto on P2B?

  1. Log in to your P2B account and tap [Deposit].

  

  2. Choose your cryptocurrency.

  

  3. Choose the network of your currency (if required).

  Some examples of network selection:

  • BNB refers to the BNB Beacon Chain (BEP2);
  • BSC refers to the BNB Smart Chain (BEP20);
  • ETH refers to the Ethereum network (ERC20);
  • TRX refers to the TRON network (TRC20);
  • BTC refers to the Bitcoin network;
  • ALGORAND refers to the Algorand network;
  • POLYGON refers to the Polygon network;

  For specific networks, including BEP2, EOS, and Stellar you must fill in the Memo when making a transfer, or your address cannot be detected.

  

  4. You will see a deposit address.

  The deposit address of the asset you’re depositing must be the same as the one shown here, or your assets might be lost.

   

  You can also copy, get a QR code version or renew your address.

  

  5. After confirming the deposit request, the transfer will be processed. The funds will be credited to your P2B account shortly after.

  Frequent Asked Questions about Deposit

  Why hasn't my Deposit arrived?

  • Be sure that deposit from your external wallet/exchange was successful on the platform and explorer;
  • Make sure that your deposit address is correct on the platform and explorer;
  • Check the contract of your coin and make sure that P2B supports it. Guide;
  • Be sure that deposit was made on the correct network.

  I have deposited to the wrong address/blockchain. What do I suppose to do?

  If you've deposited to the wrong address and this is an address from P2B, contact us. Also, if you've deposited to the wrong network and P2B supports your coin/token in the deposited network, contact us, and we will credit your deposit.

  What are crypto deposit fees?

  Usually, there is no fee for a deposit. But some coins can have a deposit fee due to their smart contracts or blockchain. You can check fees here https://p2pb2b.com/fee-schedule/ or on the deposit page.

  P2B doesn't support my deposited coin. What do I suppose to do?

  If your coin isn't supported by P2B (another smart contract, another network), contact us, and we will return it to your address.

• How to Withdraw from P2B?

  1. Go to your [Balance].

  2. Make sure that your funds are in Main Account. If not, check your Trade Account and transfer them to the Main Account.

  

  3. Select your currency for withdrawal or select on [Withdraw] page.

  4. Choose wisely your network for withdrawal and enter your address for withdrawal.

  Note: you can't withdraw directly to the P2B account address.

  

  5. Click the [Submit] button. And enter your Google 2FA code (if required).

  6. Check your email and check the amount and address wisely before confirmation.

  

  7. After you've confirmed, wait for withdrawal. You can track your withdrawal on the [Transaction history] page.

  

  Note: Withdrawal can take up to 24 hours. Withdrawal from the cold wallet can take up to 36 hours.

  Frequently Asked Questions about Withdrawal

  Why can withdrawal take so long?

  Withdrawal depends on the amount and blockchain. Usually, a TxID (Transaction ID/Hash) will be generated within 45-60 minutes, indicating that P2B has successfully broadcasted the withdrawal transaction. However, it may take some time to confirm that particular transaction and even longer for the funds to be credited into the destination wallet. The amount of required "network confirmations" varies for different blockchains.

  My withdrawal was successful on P2B, but I didn't receive an amount. What do I suppose to do?

  • Be sure that withdrawal was successful on P2B. If it was canceled or unsuccessful, please contact us;
  • Try to contact destination address support;
  • Double-check the withdrawal address.

  Why was my withdrawal canceled?

  Withdrawal can be canceled by blockchain error or user request. In that case, you will receive your funds back in your Main Account with a fee.

  What are crypto withdrawal fees?

  Withdrawal transactions to crypto addresses outside P2B typically incur a “transaction fee” or "network fee." This fee is not paid to P2B but miners or validators, who are responsible for processing the transactions and securing the respective blockchain network. P2B must pay these fees to miners to ensure that transactions are processed. Since transaction fees are dynamic, you will be charged according to the current network conditions. The fee amount is based on an estimate of the network transaction fees and can fluctuate without notice due to factors such as network congestion. You can check fees here - https://p2pb2b.com/fee-schedule/ or on the withdrawal page.

  How to cancel my withdrawal?

  If you want to cancel your withdrawal, just contact us.

  How to increase the withdrawal limit?

  Accounts without passed KYC can withdraw 1000 in USD equivalent per day. To remove that limit, you need to pass KYC. Guide.

• Why hasn’t my Withdrawal arrived?

  I’ve withdrawn from P2B to another exchange/wallet, but I haven’t received my funds yet.
  

  Transferring funds from your P2B account to another exchange/wallet involves three steps:

  • Withdrawal request on P2B;
  • Blockchain network confirmation;
  • Deposit/transfer on the corresponding platform;

  Typically, a TxID/Hash (Transaction ID/Hash) will be generated within 30-60 minutes, indicating that P2B has successfully broadcasted the withdrawal transaction.

   

  However, it might still take some time for that particular transaction to be confirmed and even longer for the funds to be credited into the destination wallet. The amount of required “network confirmations” varies for different blockchains. That is why it can take up to 24 or 36 hours.

   

  You can check your withdrawal status here.

  

  Note: if your withdrawal from P2B was successful, but you didn't receive it on your exchange, try to contact destination exchange support.

   
• How to Trade on P2B?

  1) Deposit your currency. Guide.

  2) Transfer your coins/tokens from the main to the trade account. You can do it on [Balance] page.

  

  

  3) After that, your funds will be available for trading.

  4) You can choose Limit and Market order.

  Limit order - A limit order is an order to buy or sell a security at a specific price or better.

  Market order - an order to buy or sell a security immediately. This type of order guarantees that the order will be executed but does not guarantee the execution price.

  5) Once you've done with trading, you can transfer funds to the main balance for Launchpad or withdrawal. You can do it on the [Balance] page.

  

  

   

• How to buy tokens on IEO?

  1) Log in to your P2B account.
  2) Deposit your funds for purchase. Guide.

  3) Go to the IEO page.

  

  4) Choose one of the Active Token Sales.

  

  5) Enter the amount of purchase and agree with the conditions.

  6) After that, you will receive tokens. You can see when the token will be listed and a payout date.

• When will I receive tokens from IEO?

  You can check the payout date of your tokens next way:

  1. Go to [IEO] page

  2. Find your token.

  3. You can check in roadmap step 4, this is payout day.

  

   

  Note: You will receive IEO tokens in the main account.